Taxpayer e-Cabinet will be modernised within the framework of EGAP Program

EGAP Program, together with the State Tax Service, is launching a digital transformation project for the State Tax Service.

A Memorandum of Cooperation was signed by Lesia Karnaukh, Acting Head of the State Tax Service, and Victor Liakh, President of East Europe Foundation. The project is being implemented within the framework of the Swiss-Ukrainian EGAP Program.

The first stage involves a comprehensive audit of the current tax administration system. Performance will be evaluated using TADAT and DTMM methodologies. This will help determine where the system is progressing, identify areas requiring change, and ensure compliance with international standards.

The next step will be the creation of a detailed digital transformation plan for the State Tax Service. The interests of the taxpayer are at the heart of this process: the aim is to make interaction with the tax authorities as simple and convenient as possible, avoiding unnecessary time costs.

"An essential component of these changes is modernising the Taxpayer Electronic Cabinet. Tens of thousands of taxpayers use it daily. Therefore, everything must be convenient and fast! We will update the navigation, logic, and user scenarios of the cabinet. In essence, we will create a new, simple, and accessible model for taxpayers to interact with the digital services of the State Tax Service," said Lesia Karnaukh, Acting Head of the State Tax Service.

External experts will work alongside specialists of the State Tax Service on this transformation.

"At East Europe Foundation, together with our Swiss partners, we are ready to support changes in the tax service's operations, particularly the modernisation of the Taxpayer Electronic Cabinet. It is vital for the Foundation that interaction with state services is simple and clear for both citizens and businesses. Together with the STS, we are prepared to work on simplifying administrative procedures, primarily for sole traders, who are the backbone of small business today and significantly contribute to the budget. We are grateful to the State Tax Service for their openness to change, donor coordination, and readiness to advance in digitalisation," noted Victor Liakh, President of East Europe Foundation.

The digital transformation of the State Tax Service is primarily aimed at addressing the needs of taxpayers and creating a more transparent, convenient, and modern tax system.