Receiving administrative services is almost a daily ritual for common Ukrainians. According to the recent study by Kyiv International Institute of Sociology, the demand is the highest for social services: subsidies, targeted assistance, unemployment benefits, etc.
The program is intended to develop and implement new e-governance tools for significant improvement of efficiency and transparency of government agencies in pilot oblasts. Improving the quality and accessibility of e-services, as well as simplifying the process of e-service provision, will receive special emphasis. For this purpose, the experts together with all stakeholders will develop e-governance implementation plans. The established task groups involving all interested parties will develop programs for IT implementation in the pilot oblasts, as well programs for development of Administrative Service Centers. Besides, the program will help make this process effective and transparent, including public discussions using information and computer technologies, as well as by implementing mechanisms to monitor the implementation of local regulations on e-governance.